Refund Policy
Last updated: July 17, 2025
Qraga, provided by Sebula Bilişim Tek. LTD. ("Company", "we", "us", or "our"), is committed to ensuring customer satisfaction and providing a fair, transparent refund process.
All payments are securely processed via Paddle, our trusted Merchant of Record.
14-Day Refund Window
As outlined in Paddle's Buyer Terms, refund requests can be submitted within 14 days of the original purchase date.
Important
Because Qraga is a SaaS platform that incurs infrastructure costs with every usage, we evaluate refund requests carefully on a case-by-case basis.
Eligibility for Refunds
Refunds are reviewed on a case-by-case basis and may be approved under the following circumstances:
Accidental or duplicate purchases
Issues that prevent use of the service
Incorrect charges or billing mistakes
Subscription cancellation within 14 days due to dissatisfaction
How to Request a Refund
To request a refund, please follow these steps:
Visit Paddle
Go to paddle.net to access the refund request system.
Submit Your Request
Use the email associated with your Qraga subscription to submit the request.
Include Required Information
Include your Paddle receipt or transaction number, and a brief explanation of your request.
Refund Processing
Refunds are processed directly by Paddle. Our team may be contacted for additional context but does not issue refunds directly.
Important Notes
- Taxes and currency conversion differences may affect the final refund amount
- Processing and transaction fees may not be refundable
- Partial or prorated refunds may be considered for long-term subscriptions
Contact Us
If you have any questions about our refund policy or need assistance with your refund request, please don't hesitate to reach out to our support team.
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